Credit card management can be confusing, especially when balances, payment schedules, and credit health are spread across disconnected experiences. As lead designer, I redesigned the core Credit One Bank mobile app experience, simplifying information architecture, improving payment workflows, and surfacing the financial insights customers needed most. The work focused on helping millions of cardholders better understand their accounts, stay on top of payments, and make more informed decisions about their credit.
The challenge was turning complex financial information into clear, actionable guidance. New and existing customers faced friction during account setup and sign-in, struggled to understand the relationship between multiple balances and payment amounts, and often lacked context around how everyday actions affected their credit score. We reimagined the experience around clarity and confidence—making critical account information easier to find, simplifying payment decisions, and transforming credit health from a passive score into a tool customers could actively use to improve their financial well-being.
