Credit card management can be confusing when balances, payments, and credit health are spread across disconnected experiences. Customers struggled to understand key account information and how everyday financial decisions affected their credit, while Credit One sought to increase engagement, reduce support friction, and strengthen customer trust through a simpler experience.
As lead designer, I collaborated closely with an exceptional cross-functional team of product, engineering, research, and business stakeholders to redesign the mobile app around the moments that mattered most to customers: setting up and managing their account, making payments, understanding their credit health, and getting the most from their card benefits and rewards. The result was a simpler, more intuitive experience that helped customers manage their accounts, understand their credit, and get more value from their card.
I have a background in advertising and marketing, and found my way into product design through motion graphics. These days, I still occasionally animate things just for fun.
Outside of work, you'll usually find me traveling, hiking, playing tennis, or somewhere at a music festival. I'm also an avid gamer, and a lot of my inspiration comes from experiences that spark wonder and delight.
Here are a few things I've been into lately.