I led discovery and concept development for a conversational claims experience that supported customers throughout the claims lifecycle. Working closely with business and service stakeholders, I developed a scalable framework and prototype concepts for a claims assistant that helped users file new claims, get answers to common questions, check claim status, and understand recommended next steps.
The goal was to reduce reliance on customer support while giving policyholders a faster, more self-serve path to managing home, auto, and health insurance claims. The resulting framework established a foundation that could scale across the claims journeys relied upon by millions of customers.
I have a background in advertising and marketing, and found my way into product design through motion graphics. These days, I still occasionally animate things just for fun.
Outside of work, you'll usually find me traveling, hiking, playing tennis, or somewhere at a music festival. I'm also an avid gamer, and a lot of my inspiration comes from experiences that spark wonder and delight.
Here are a few things I've been into lately.