I redesigned the Credit One Bank mobile app to help millions of cardholders manage their finances.
Credit card management can be confusing when balances, payments, and credit health are spread across disconnected experiences. Customers struggled to understand key account information and how everyday financial decisions affected their credit, while Credit One sought to increase engagement, reduce support friction, and strengthen customer trust through a simpler experience.
As lead designer, I collaborated closely with an exceptional cross-functional team of product, engineering, research, and business stakeholders to redesign the mobile app around the moments that mattered most to customers: setting up and managing their account, making payments, understanding their credit health, and getting the most from their card benefits and rewards. The result was a simpler, more intuitive experience that helped customers manage their accounts, understand their credit, and get more value from their card.
